Return & Refund Policy

Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund within 60 days from the date your order was delivered.

To qualify for a refund, all bottles purchased must be returned, whether opened, unopened, empty, or partially used.

Step 1 – Verify Eligibility

Confirm that your purchase is still within the 60-day refund period beginning on the delivery date.

You can verify your purchase date using your order confirmation email.

Step 2 – Contact Support

Email our customer support team and request your refund.

Subject: Refund Request

Email: contact@customercs.com

Please explain that you were not fully satisfied with the product.

Step 3 – Return Your Package

Please return all bottles, regardless of whether they are empty, partially used, opened, or unopened.

Include a note containing:

  • Your Full Name
  • Email Address
  • Order ID (recommended)

Return Address:

11870 62nd St N
Largo, FL 33773
United States

Refunds are processed only after all bottles have been received.

Please note: Return shipping costs are the customer's responsibility.

Step 4 – Refund Processing

Once your returned package has been received, your refund will be processed as quickly as possible.

You will receive an email confirmation after your refund has been issued.

Please allow approximately 5–10 business days for the refund to appear on your credit card statement, depending on your bank or card issuer.

Priority & Insured Shipping

If you purchased our Priority + Insured Shipping option, your order receives:

  • Faster express shipping
  • Free replacement shipment if your package is lost or damaged during delivery

Product Disclaimer

The statements made on this website have not been evaluated by the Experience Store or the Experience Institute.

These products are not intended to diagnose, treat, cure, or prevent any disease.

Need Assistance?

If you have questions about your order or refund request, please contact our support team.

contact@customercs.com

© 2025 Instituto Experience. All Rights Reserved.

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